1. Introduction

At Elise Stern, Broker, your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, request property information, or engage in any real estate services through us. We follow the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws to ensure your personal data is handled responsibly.

2. Information We Collect

We may collect personal information directly from you when you contact us, submit online forms, or interact with our services. This information may include:

• Contact information such as your name, phone number, email address, and mailing address.

• Property interests such as preferred locations, property types, price ranges, and other search criteria.

• Communication records including messages, emails, or inquiries submitted through the website.

• Website usage data such as IP address, browser type, and analytics data collected via cookies or similar technologies.

3. How Your Information Is Used

Your information helps us provide real estate services and maintain a high level of professionalism. We may use it to:

• Respond to your inquiries and provide property details or market information.

• Help you buy, sell, or lease real estate.

• Share listings, newsletters, or updates about Toronto real estate (with your consent).

• Improve our website and marketing communications.

• Comply with legal or regulatory requirements.

4. Consent

By submitting your personal information, you consent to its collection, use, and disclosure as outlined in this policy. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions.

5. Cookies and Analytics

This website may use cookies and tools such as Google Analytics to understand visitor behaviour and improve functionality. You can disable cookies through your browser, though doing so may affect site performance.

6. How We Protect Your Information

We take reasonable precautions to protect your personal information from loss, misuse, unauthorized access, or disclosure. While we use secure systems and hosting services, no online method is completely foolproof, and we cannot guarantee absolute security.

7. Information Sharing

Your personal information will not be sold or traded. We may share it only in limited circumstances:

• With trusted service providers assisting with website operations or marketing, bound by confidentiality agreements.

• When legally required to comply with court orders or government requests.

• To facilitate a real estate transaction at your request, such as with mortgage brokers, lawyers, or home inspectors.

8. Data Retention

We retain personal information only as long as necessary for business or legal purposes, or as required under real estate record-keeping regulations.

9. External Links

Our website may link to third-party sites such as property listings or service providers. We are not responsible for their privacy practices and encourage you to review their privacy policies before sharing personal information.

10. Your Rights

You may request to:

• Access or correct your personal information.

• Withdraw consent to receive marketing communications.

• Request deletion of your information, where legally allowed. To exercise these rights, please contact us using the details below.

11. Contact Information

Elise Stern, Broker
Email: info@elisestern.com
Phone: 416-450-4070
Brokerage: Harvey Kalles Real Estate Ltd., Brokerage
Mailing Address: 2145 Avenue Road, Toronto, ON M5M 4B2